Vending Direct Australia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quote, place an order or communicate with us.
This policy has been prepared with reference to the Australian Privacy Principles, which govern how Australian organisations handle personal information. The OAIC describes personal information as information or an opinion that could identify an individual, and privacy policies should explain what information is collected, how it is used, how it is stored, and how people can access or correct it.
- Who We Are
This website is operated by Vending Direct Australia.
Website: https://vendingdirectaustralia.com.au/
For privacy enquiries, please contact us through the contact details listed on our website.
- Information We Collect
We may collect personal information when you interact with our website, contact us, request a quote, place an order, arrange delivery or subscribe to updates.
This information may include:
Name
Business name
Email address
Phone number
Billing address
Delivery address
Order details
Product or machine preferences
Site access information for delivery or installation
Payment confirmation details
Enquiry details
Communication history
Website usage information, such as IP address, browser type, device type and pages visited
We generally do not collect sensitive information unless it is necessary and you provide it to us directly.
- How We Collect Information
We may collect personal information when you:
Submit a contact form
Request a quote
Place an order
Email or call us
Subscribe to marketing updates
Communicate with us through social media
Interact with our website
Provide information for freight, installation or delivery coordination
We may also collect information through cookies, analytics tools and website tracking technologies.
- Why We Collect Your Information
We collect personal information so we can operate our business and provide our products and services.
We may use your information to:
Respond to enquiries
Prepare quotes
Process orders
Arrange delivery or freight
Coordinate installation or service support
Provide customer support
Send invoices, receipts or order updates
Communicate about products or services
Improve our website and customer experience
Manage warranties, returns or after-sales support
Maintain business records
Comply with legal, tax and regulatory obligations
Send marketing communications, where permitted
The Australian Privacy Principles require organisations to manage personal information openly and transparently, including explaining the purposes for which information is collected and used.
- Payments
If you make a payment through our website or through a third-party payment provider, your payment information may be processed securely by that provider.
Vending Direct Australia does not generally store full credit card details. Payment providers may collect and process payment information in accordance with their own privacy and security policies.
- Freight, Delivery and Installation Information
Due to the size and nature of vending machines and automated retail equipment, we may need to collect additional information about your delivery location.
This may include:
Delivery address
Site contact person
Access details
Loading dock or forklift availability
Ground floor or upstairs access
Opening hours
Special delivery instructions
Installation or positioning requirements
We may share relevant delivery information with freight carriers, installers, service providers or contractors where required to complete your order.
- How We Disclose Information
We may disclose personal information to trusted third parties where reasonably necessary for business operations.
This may include:
Freight and delivery providers
Installation contractors
Payment processors
Website hosting providers
IT support providers
Marketing platforms
Professional advisers, such as accountants or legal advisers
Warranty or service providers
Government, regulatory or law enforcement bodies where required by law
We do not sell your personal information.
- Marketing Communications
We may use your contact details to send you information about products, offers, updates or services that may be relevant to you.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in the email or contacting us directly.
We will not use your personal information for direct marketing where we are not permitted to do so under applicable law.
- Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic and understand how visitors use our site.
Cookies may collect information such as:
Pages visited
Time spent on the website
Browser type
Device type
Referring website
General location data
IP address
You can adjust your browser settings to block or delete cookies. However, some website features may not function properly if cookies are disabled.
- Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include secure systems, password protection, limited staff access, secure payment processing and appropriate record management practices.
The OAIC states that organisations must take reasonable steps to protect personal information they hold and to destroy or de-identify personal information when it is no longer needed, unless it must be retained by law.
- Overseas Disclosure
Some of the third-party systems or service providers we use may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy obligations.
- Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
To request access or correction, please contact us through the details listed on our website. We may need to verify your identity before providing access or making changes.
- Retention of Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, warranty, legal, tax and accounting requirements.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
- Third-Party Links
Our website may contain links to third-party websites.
Vending Direct Australia is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
- Privacy Complaints
If you believe your personal information has been mishandled, please contact us with details of your concern.
We will review your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further information about your privacy rights.
- Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal obligations or privacy practices.
The updated version will be published on this page.