Welcome to Vending Direct Australia.
These Terms and Conditions apply to the use of this website and the purchase of products or services from Vending Direct Australia. By using our website, requesting a quote, placing an order or purchasing from us, you agree to be bound by these Terms and Conditions.
Please read them carefully before placing an order.
- About Vending Direct Australia
Vending Direct Australia supplies vending machines, automated retail equipment and related business solutions to customers across Australia.
Website: https://vendingdirectaustralia.com.au/
References to “we”, “us” or “our” refer to Vending Direct Australia. References to “you” or “your” refer to the customer, website user or purchaser.
- Website Use
You may use this website to browse our products, request information, submit enquiries and place orders where available.
You agree not to use this website for any unlawful, misleading, fraudulent or harmful purpose.
You must not attempt to interfere with the security, functionality or operation of the website.
- Product Information
We aim to ensure all product descriptions, images, pricing and specifications on our website are accurate and up to date.
However, product details may change from time to time due to supplier updates, manufacturing changes, availability or website errors.
Product images are for illustrative purposes only. The actual product may vary slightly in appearance, colour, branding, layout, accessories or configuration.
Where specific features, dimensions or requirements are important to your purchase, you should confirm these with us before placing an order.
- Quotes and Pricing
Prices listed on our website are subject to change without notice.
Some vending machines and bulky commercial items may require a customised quote based on your location, delivery requirements, installation needs, payment system options, customisation or machine configuration.
A quote is not confirmed until accepted in writing and, where applicable, payment or deposit has been received.
Unless otherwise stated, quoted prices may exclude freight, installation, payment processing fees, site works, electrical work, additional accessories, training or ongoing servicing.
- Orders
An order is placed when you submit an order through our website, accept a written quote, pay a deposit or otherwise confirm your purchase in writing.
We reserve the right to accept or decline any order at our discretion.
An order may be declined or cancelled if:
The product is unavailable
There is an error in pricing or product information
Payment has not been received
Delivery is not available to your location
We suspect fraudulent or unauthorised activity
The product is not suitable for the intended use or location
If we cancel an order after payment has been made, we will refund any amount paid, unless deductions are permitted under these Terms or applicable law.
- Payment
Payment terms will be stated at checkout, on your invoice or in your quote.
Orders may require full payment, deposit payment or staged payments, depending on the product or service.
Payment must be received and cleared before dispatch unless otherwise agreed in writing.
We may accept payment by bank transfer, credit card, online payment provider or other approved methods.
Payment processing fees, merchant fees or finance provider charges may apply where relevant.
- Deposits
Deposits may be required for vending machines, custom orders, pre-orders, special orders or supplier-ordered stock.
Deposits secure your order and allow us to begin processing, sourcing, preparing or customising the item.
Deposits may be non-refundable where costs have already been incurred, the item has been specially ordered, the machine has been customised or work has commenced.
Your rights under Australian Consumer Law still apply.
- Finance and Third-Party Payment Providers
Where finance or third-party payment options are offered, approval is subject to the terms and conditions of the finance provider.
Vending Direct Australia is not responsible for finance approval, declined applications, interest rates, repayment terms or finance provider fees.
You should review all finance terms carefully before proceeding.
- Delivery and Freight
Delivery is subject to our Shipping Policy.
Vending machines are bulky commercial items and may require specialist freight.
Delivery charges may vary depending on:
Delivery location
Machine size and weight
Commercial or residential address
Access conditions
Tail lift truck requirements
Ground floor or upstairs access
Regional or remote location
Installation or positioning requirements
Delivery timeframes are estimates only and may vary due to stock availability, supplier delays, freight carrier schedules, weather events, public holidays or circumstances outside our control.
- Site Access and Delivery Requirements
You are responsible for ensuring the delivery site is suitable and accessible.
Before delivery, you must ensure:
The delivery address is correct
There is suitable truck access
Someone is available to receive the delivery
Doorways, lifts, ramps and pathways can accommodate the machine
The machine can be safely unloaded and moved into position
Any required equipment, such as a forklift or pallet jack, is available if needed
The site has appropriate power supply and space for the machine
If delivery cannot be completed due to site access issues, incorrect information or nobody being available to receive the order, additional redelivery, storage, waiting time or handling fees may apply.
- Installation
Delivery does not include installation unless this is specifically stated in your quote, invoice or order confirmation.
Installation, setup, training, positioning, electrical work, plumbing, network connection, payment system setup or removal of packaging may incur additional charges.
You are responsible for ensuring your site is ready before installation.
This includes access, power, internet connection, space, permits, safety requirements and any other site-specific preparation.
- Machine Suitability
You are responsible for selecting a machine that is suitable for your intended purpose, location and business requirements.
This includes checking:
Product capacity
Machine dimensions
Power requirements
Access requirements
Payment system compatibility
Product type suitability
Temperature requirements, if applicable
Location safety and security
Council, landlord or site approval requirements
We may provide general guidance, but the final decision to purchase a specific machine remains your responsibility.
- Customisation and Branding
Custom branding, decals, payment systems, machine configuration, software settings or other custom work must be confirmed in writing.
You are responsible for supplying correct artwork, logos, brand files, colours, text and instructions.
We are not responsible for errors in customer-supplied artwork, spelling, branding, sizing or design instructions once approved.
Customised products may not be eligible for return or cancellation for change of mind.
- Stock Availability
Product availability may change without notice.
If an item is out of stock or delayed, we will contact you to discuss available options, which may include waiting for stock, selecting an alternative product or cancelling the order where appropriate.
We are not liable for losses caused by supplier delays, freight delays or stock shortages.
- Returns and Refunds
Returns and refunds are handled in accordance with our Refund & Returns Policy and Australian Consumer Law.
We do not generally accept returns for change of mind, incorrect selection, unsuitable location, access issues or business circumstances changing after purchase.
If a product is faulty or not as described, we will assess the issue and provide a remedy where required by law.
- Warranty
Products may come with a manufacturer’s warranty, supplier warranty or warranty provided by Vending Direct Australia, depending on the item.
Warranty coverage may vary by product and will be confirmed where applicable.
Warranty may not cover:
Misuse or neglect
Incorrect installation
Damage after delivery
Unauthorised repairs or modifications
Lack of maintenance
Power surges or electrical faults
Normal wear and tear
Damage caused by unsuitable location or environment
Consumables or cosmetic wear
Vandalism, theft or accidental damage
You may be required to provide photos, videos, error codes or other evidence to assist with troubleshooting or warranty assessment.
- Customer Responsibilities
You are responsible for:
Providing accurate order and delivery information
Checking product suitability before purchase
Preparing the site for delivery or installation
Following operating instructions
Cleaning and maintaining the machine
Keeping the machine secure
Using compatible products and stock
Ensuring the machine is used safely
Complying with relevant laws, permits and site requirements
Failure to meet these responsibilities may affect warranty, delivery, installation or support eligibility.
- Support and Troubleshooting
We may provide support by phone, email, video call, written instructions or referral to a technician.
You may be asked to complete basic troubleshooting steps before a technician is arranged.
If a technician attends and the issue is found to be caused by misuse, incorrect setup, lack of maintenance, site issues or customer error, call-out fees, labour charges or parts costs may apply.
- Business Performance and Earnings
Any revenue, return on investment, payback period, sales estimate or business performance example provided by Vending Direct Australia is general in nature only.
Actual results depend on many factors, including location, foot traffic, product selection, pricing, machine presentation, maintenance, competition, operating costs and customer demand.
We do not guarantee sales, profit, income, return on investment or business success from purchasing a vending machine.
You should make your own business decisions and obtain independent advice where necessary.
- Compliance and Permits
You are responsible for ensuring that your vending machine or automated retail equipment complies with any applicable laws, regulations, site rules, landlord requirements, council requirements, food safety obligations, electrical requirements and insurance obligations.
This may include requirements relating to food handling, product labelling, workplace safety, public liability insurance, placement approvals and commercial leasing arrangements.
- Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, layout and branding, is owned by or licensed to Vending Direct Australia unless otherwise stated.
You must not copy, reproduce, distribute, modify or use any website content without our written permission.
- Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience only. We are not responsible for the content, policies, security or practices of third-party websites.
- Limitation of Liability
To the maximum extent permitted by law, Vending Direct Australia is not liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of revenue, business interruption, loss of opportunity or loss of goodwill.
Our liability is limited to the amount paid by you for the relevant product or service, except where liability cannot be limited or excluded under Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any rights you have under Australian Consumer Law.
- Events Outside Our Control
We are not liable for delays or failure to perform our obligations where caused by events outside our reasonable control.
This may include supplier delays, freight delays, natural disasters, weather events, strikes, road closures, government restrictions, power outages, cyber incidents, equipment shortages or other unforeseen circumstances.
- Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, submitting an enquiry or placing an order, you agree that we may collect, use and disclose your information as described in our Privacy Policy.
- Changes to These Terms
We may update these Terms and Conditions from time to time.
The updated version will be published on this page. Continued use of our website or services after changes are made means you accept the updated Terms.
- Governing Law
These Terms and Conditions are governed by the laws of Australia.
Where applicable, disputes will be handled in the relevant Australian state or territory jurisdiction.
- Contact Us
For questions about these Terms and Conditions, please contact us through our website.